Get Help

Step 1 – Referral Agency

In order to provide the most appropriate help for the circumstances of your situation, we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher.

The local agency can also provide long-term support if needed to help address some of the issues behind the reasons for your crisis. Citizens Advice, schools, and health professionals are just some of those who can refer people to our Foodbank.

If you are in crisis but are not currently working with a support agency that can refer you, please contact the ‘Help Through Hardship’ line on 08082 082138 to be assessed for a Food Voucher.

Step 2 – Food Voucher

When you contact a referral agency they will take some basic details from you to complete the voucher. This will help them to identify the cause of your crisis and offer practical guidance. It also means we are able to prepare suitable emergency food for the right number of people. Please let the referrer know if you have any allergies or special dietary requirements and they can note this on the voucher.

All our vouchers are now digital so, once issued, they are automatically sent to the Foodbank. Please note: you will not receive a physical voucher.

Step 3 – Food Parcel

For people in Folkestone and surrounding areas, we are currently running a home delivery service on Tuesdays & Fridays. 

Once we receive your voucher, we will make up your food parcel, accommodating your dietary requirements wherever possible, and this will be delivered to you on the next delivery day.

For people living in the rest of our District, we have two Distribution Centres in New Romney every Tuesday and in Lydd every Friday from which parcels can be collected once a voucher has been issued.