Privacy Policy


The Folkestone Rainbow Centre takes your personal privacy very seriously and will safeguard any personal details which you share with us. This privacy notice sets out how we collect and use your personal information so you can be confident that any data you give to us will be used securely and responsibly.

In order to comply with the General Data Protection Regulations UK we use an “Opt-In” only communication policy. This means that we will only communicate with those individuals who have explicitly stated that they are happy for us to do so via their preferred channel (s) (email, text, phone or post) and for their preferred areas of interest (fundraising, campaigns, events).

Legal Basis of the Privacy Notice

The everyday functions of the Folkestone Rainbow Centre involve activities during which we process and store personal information for our supporters and our clients. We adhere to the current requirements of the Data Protection Act 2018 and the General Data Protection Regulations UK. We ensure that the personal information which we obtain from you is held, used and processed in accordance with the DPA and all other appropriate legislation including the Privacy and Electronic Communications Regulation.

What types of information do we hold about you?

The information which we hold is personal data which could include:

  • Contact details, such as your address, email address and telephone numbers
  • Any donations which we have received from you
  • Bank account details
  • Any communications we have had with you
How do we collect information?

We may collect information about you whenever you interact with us such when you fill in forms, (including job or volunteering applications) take a part in, or attend events, receive newsletters or make a donation.

What do we do with your information?

We may use your information in a number of ways and for a number of purposes including:

  • To provide you with information that you have requested from us or that we feel may be interest to you where you have consented to being contacted;
  • To provide you with information about our work or activities where you have consented to receive communications from us;
  • To process donations we may receive from you;
  • To fundraise in accordance with our internal policies and procedures:
Who do we share this information with?

The Folkestone Rainbow Centre never buys or trades lists of donors with other organisations, and we will never share your data with other third party organisations. The exception to this is the processing of gift aid on eligible donations, when we will share your data with HMRC after seeking your consent.

Job and Volunteer Applications

If you make an application to work or volunteer with the Folkestone Rainbow Centre, we will only use the information you give us to process your application. If we wish to disclose information to someone outside the Rainbow Centre for the purposes of a reference ‘disclosure’ from the Disclosure and Barring Service, we will declare this at the point of application.

How long do we retain information?

We only hold your information as long as necessary for each purpose we use it. Under current HMRC rules we will need to retain your gift aid declarations and details of any gifts for six years after the date of your last gift to the Rainbow Centre.

You have a right to ask us to stop processing your personal information at any time. If you would like stop receiving any communications from us, please email: or call 01303 850733 or write to us at Folkestone Rainbow Centre, 69 Sandgate Road, Folkestone CT20 2AF.

Accessing your personal information held by the Folkestone Rainbow Centre

You have a right to ask for copies of the personal information we hold about you, and for details of how we use that information. If there any discrepancies in the information we provide, please let us know and we will correct it.

We will respond to your requests within all applicable timeframes in accordance with the Information Commissioner’s guidelines.

If you wish to lodge a complaint with the Information Commissioners office, you can call 0303123 1113 or for further information

Notification of changes

We will refer you to this notice when we ask for your consent to receive communications from us.

We will update the terms of this policy at any time, so please check it regularly for any changes. If we need to make significant changes to the way we handle your personal information, we will send you an update via your preferred channel of communications or by placing a prominent notice on this website.