Getting help from Shepway Foodbank

We know that anyone can find themselves at crisis point for a number of different reasons.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

If you need help from Shepway foodbank there are two simple steps to follow.

The most important step is to get a foodbank voucher

1   Visit a referal Agency

When you visit a referral agency they will take some basic details from you, discuss your situation and supply you with a foodbank voucher where appropriate.  This will help them to identify the cause of your crisis and offer practical guidance. It also means we are able to prepare suitable emergency food for the right number of people.

In order for a voucher to be issued you will need to bring two things with you:

  • ID with you which has your name and address on it – such as a Driving Licence.
  • Somthing to indicate why you are in crisis – such as a benefit letter or bank statement

If you are not already working with one of the 80+ agencies across the district who can issue vouchers to thier clients, you can visit one of the agencies listed above, who will assess you for a voucher.

2   Bring your Foodbank Voucher to your nearest Foodbank Centre

You can find a list of our local centres and opening times on the back of your voucher.  When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions do feel free to give us a call on 07913 573403